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PHP Script  |  2006-05-01  |  17.2 KB  |  393 lines
  1. <?php
  2. ////////////////////////////////////////////////////////////////////////////////
  3. // <!--Copyright (c) 2005 Pure Networks Inc.  All rights reserved.-->
  4. ////////////////////////////////////////////////////////////////////////////////
  5. //
  6. // Build: 2.0.5252.0 (Mandalay)
  7. // $Revision: #2 $
  8. //
  9. ?>
  10.  
  11.                     <a name="troubleshooting"></a>
  12.                     <span class="HelpQuestion">Frequently Asked Questions</span>
  13.                     <br/><br/>
  14.                     <ul>
  15. <span class="HelpAnswer"><a href="/help/troubleshooting#offlinefolders" title="Why is a shared folder offline?">Why is a shared folder offline?</a></span><br>
  16. <span class="HelpAnswer"><a href="/help/troubleshooting#forgotpass" title="I cannot remember the Web site address or password. What can I do?">I cannot remember the Web site address or password. What can I do?</a></span><br>
  17. <span class="HelpAnswer"><a href="/help/troubleshooting#pswwork" title="The Web site password does not work. What can I do?">The Web site password does not work. What can I do?</a></span><br>
  18. <span class="HelpAnswer"><a href="/help/troubleshooting#lockout" title="When I tried to sign in, the Web site locked me out. What can I do?">When I tried to sign in, the Web site locked me out. What can I do?</a></span><br>
  19. <span class="HelpAnswer"><a href="/help/troubleshooting#sshow" title="Why does the slideshow stop working?">Why does the slideshow stop working?</a></span><br>
  20. <span class="HelpAnswer"><a href="/help/troubleshooting#slw" title="Why is this Web site slow?">Why is this Web site slow?</a></span><br>                    
  21. <span class="HelpAnswer"><a href="/help/troubleshooting#jscriptrequired" title="Why is JavaScript required?">Why is JavaScript required?</a></span><br>
  22. <span class="HelpAnswer"><a href="/help/troubleshooting#cookiesrequired" title="Why are cookies required?">Why are cookies required?</a></span><br>
  23. <span class="HelpAnswer"><a href="/help/troubleshooting#strongpasswd" title="Why should I use a strong password?">Why should I use a strong password?</a></span><br>
  24. <span class="HelpAnswer"><a href="/help/troubleshooting#noup" title="Why am I prevented from uploading certain files?">Why am I prevented from uploading certain files?</a></span><br>
  25.                     </ul>
  26.                 <br/>                    
  27.                     
  28. <!--(START TIP TABLE)=========================================================-->
  29. <table x-use-null-cells
  30.         style="x-cell-content-align: top;
  31.                 width: 80%;
  32.                 border-spacing: 0px;
  33.                 border-spacing: 0px;"
  34.         cellspacing="0"
  35.         width=90%>
  36.         
  37.     <tr style="x-cell-content-align: top;" valign=top>
  38.  
  39.     
  40.         <td style="width: 7%;
  41.                     padding-top: none;        
  42.                     padding-right: none;
  43.                     padding-left: 10px;
  44.                     background-color: #ffffff;
  45.                     border-left-style: Solid;
  46.                     border-left-color: #ceddf7;            
  47.                     border-left-width: 1px;        
  48.                     border-top-style: Solid;
  49.                     border-top-color: #ceddf7;
  50.                     border-top-width: 1px;                    
  51.                     border-right-style: none;
  52.                     border-right-color: none;            
  53.                     border-right-width: none;            
  54.                     border-bottom-style: Solid;
  55.                     border-bottom-color: #ceddf7;
  56.                     border-bottom-width: 1px;"
  57.             bgcolor=#FFFFFF>
  58.         <br/>
  59.         <img src="/images/help.tip.gif" width="24" height="24" alt="Tip" border="0">            
  60.         <br/>
  61.         </td>
  62.         <td style="width: 83%;
  63.                     padding-top: 15px;                
  64.                     padding-right: 10px;
  65.                     padding-left: none;
  66.                     background-color: #ffffff;
  67.                     border-left-style: none;
  68.                     border-left-color: none;            
  69.                     border-left-width: none;        
  70.                     border-top-style: Solid;
  71.                     border-top-color: #ceddf7;
  72.                     border-top-width: 1px;                    
  73.                     border-right-style: Solid;
  74.                     border-right-color: #ceddf7;            
  75.                     border-right-width: 1px;            
  76.                     border-bottom-style: Solid;
  77.                     border-bottom-color: #ceddf7;
  78.                     border-bottom-width: 1px;"
  79.             bgcolor=#FFFFFF>
  80.                 <strong>Got another question?</strong>
  81.                 <br/><br/>        
  82.                 Find answers at <?php echo($sParentProductNameInformal); ?> online Support:</strong>    
  83.                 <a href="<?php echo ($sSupportLink); ?>" TARGET=_blank>Click here <img src="images/help.offsite.gif" width="10" height="11" alt="Go to another Web site" border="0"></a>
  84.                 <br/><br/>        
  85.     </tr>
  86. </table>
  87. <!--(END TIP TABLE)=========================================================-->                        
  88.                     
  89.                     
  90.                     
  91.                     
  92.                     <br/><br/><br/>                                    
  93.                     <a name="offlinefolders"></a>                            
  94.                     <span class="HelpQuestion"><strong>Q:</strong>
  95.                             Why is a shared folder offline?</span>
  96.                            <br/>                    
  97.                            <span class="HelpAnswer">
  98.                             <ul>
  99.                                 <strong>A:</strong>   
  100.                                   The <?php echo (return_glossary_text("shared folders", "", $arGlossary));?> on a particular computer can appear to be 
  101.                                 offline for a variety of reasons. These include the following:
  102.                                 <br/><br/>
  103.                                     <ul>
  104.                                         <li>The computer is either turned off or disconnected 
  105.                                         from the <?php echo (return_glossary_text("network", "", $arGlossary));?>. </li>
  106.                                         <li>The computer is using a Windows power-saving feature (for example, hibernation or standby). 
  107.                                     </ul>    
  108.                                 <br/>                                                            
  109.                                 For more information about how to set up computers so your shared folders are accessible, see 
  110.                                 <a href="/help//help/owner#krc" title="Keep the Right Computers Accessible">Keep the Right Computers Accessible</a>.</li>
  111.                                 </ul>                        
  112.                     </span>
  113.  
  114.  
  115.                     <br/><br/>
  116.                     <a name="forgotpass"></a>                                        
  117.                     <span class="HelpQuestion"><strong>Q:</strong>
  118.                     I cannot remember the Web site address or password. What can I do?</span>
  119.                         <span class="HelpAnswer">
  120.                         <ul>
  121.                             <strong>A:</strong>
  122.                             If you are a <?php echo (return_glossary_text("home network member", "", $arGlossary));?>,
  123.                             use <?php echo($sParentProductNameInformal); ?>
  124.                             to view the 
  125.                             <?php echo (return_glossary_text("" . $sProductNameInformal . " address", "", $arGlossary));?>                            
  126.                             or change the <?php echo($sProductNameInformal); ?> password.
  127.                             To view the address, open
  128.                             <?php echo($sParentProductNameInformal); ?>, click <strong>Network Map</strong>, 
  129.                             and then click <strong>The Internet</strong>. In the <strong>Details</strong> box, 
  130.                             look for the <strong><?php echo($sProductNameInformal); ?> Web Site</strong> address.
  131.                             <br/><br/>
  132.                             If you are a visitor, contact a home network member to get the address and password.
  133.                         </ul>
  134.                         </span>
  135.  
  136.                 
  137.                     <br/><br/>
  138.                     <a name="pswwork"></a>                    
  139.                     <span class="HelpQuestion"><strong>Q:</strong>
  140.                         The Web site password does not work. What can I do?</span>
  141.                     <br/>
  142.                         <span class="HelpAnswer">
  143.                         <ul>                
  144.                                 <strong>A:</strong>
  145.                                 Make sure your CAPS LOCK key is set correctly.</strong> 
  146.                                 This password is case sensitive 
  147.                                 (for example, "PASSWORD1234!", "PaSsWoRd1234!", and "password1234!" are not the same).
  148.                                 
  149.                                 <br/><br/>
  150.                                 If you are a visitor, 
  151.                                 contact a <?php echo (return_glossary_text("home network member", "", $arGlossary));?>
  152.                                 and make sure that you have the correct password.
  153.                                 </ul>
  154.                             </ul>
  155.                         </span>
  156.  
  157.  
  158.                     <a name="lockout"></a>                            
  159.                     <br/><br/>
  160.                     <span class="HelpQuestion"><strong>Q:</strong>
  161.                             When I tried to sign in, the Web site locked me out. What can I do?</span>
  162.                            <br/>                    
  163.                            <span class="HelpAnswer">
  164.                             <ul>
  165.                                 <strong>A:</strong>   
  166.                                 The site can display a "locked" error message in different situations.
  167.                                 <br/><br/>
  168.                                 Do the following:
  169.                                 <br/><br/>
  170.                                     <ul>
  171.                                           <li>If you think you are the only person trying to sign in and you have tried at least 10 times, 
  172.                                         wait five minutes and then try signing in again.</li>
  173.                                         <br>
  174.                                         <li>However, if you think there is at least one other person trying to sign in and you have tried at least 10 times, 
  175.                                         wait 30 minutes and then try signing in again.
  176.                                         To keep your network more secure in the event of repeated unauthorized access attempts,
  177.                                         this site requires that you wait the longer period of time in this situation.</li>
  178.                                     </ul>
  179.                             </ul>
  180.                     </span>                            
  181.                     
  182.                     <br/><br/>
  183.                     <a name="sshow"></a>                            
  184.                     <span class="HelpQuestion"><strong>Q:</strong>
  185.                             Why does the slideshow stop working?</span>
  186.                            <br/>                    
  187.                            <span class="HelpAnswer">
  188.                             <ul>
  189.                                 <strong>A:</strong>   
  190.                                   If you start a slideshow using this Web site,
  191.                                 but it does not automatically advance to the next image, it can result from a 
  192.                                 security setting in your Web browser.
  193.                                 <br/><br/>
  194.                                 Microsoft Internet Explorer version 6 includes a setting that helps prevent Web sites from redirecting you to 
  195.                                 a Web page other than one you wanted. However, this setting can also interfere with running 
  196.                                 slideshows successfully. Here is how to change this 
  197.                                 security setting:
  198.                                 <br/><br/>                                
  199.                                 <ol>                                
  200.                                     <li>In Internet Explorer, on the <strong>Tools</strong> menu, select <strong>Internet Options</strong>.</li>
  201.                                     <li>Click the <strong>Security</strong> tab, and then click <strong>Custom Level</strong>.</li>
  202.                                     <li>Scroll down to the <strong>Miscellaneous</strong> section, and under <strong>Allow META REFRESH</strong>, 
  203.                                     click <strong>Enable</strong>.</li>
  204.                                     <li>Click <strong>OK</strong>, and then click <strong>Yes</strong> to confirm.</li>
  205.                                     <li>Click <strong>OK</strong>.</li>                                
  206.                                 </ol>                                    
  207.                             </ul>                        
  208.                     </span>
  209.  
  210.                     <br/><br/>                        
  211.                     <a name="slw"></a>
  212.                     <span class="HelpQuestion"><strong>Q:</strong>
  213.                     Why is this Web site slow?</span>
  214.                         <span class="HelpAnswer">
  215.                         <ul>
  216.                         <strong>A:</strong>
  217.                         When you use this site, 
  218.                         slow performance—or even no connection at all to the <?php echo (return_glossary_text("network", "", $arGlossary));?>—can 
  219.                         result from a variety of reasons.
  220.                         <br/><br/>
  221.                         Here are possible causes:
  222.                         <br/><br/>                         
  223.                         <ul>
  224.                             <li><strong>Network outages</strong> (for example, in the home network or at any point in the Internet)</li>
  225.                             <br/>
  226.                             <li><strong>Heavy network traffic</strong> (for example, a busy public <?php echo (return_glossary_text("hotspot", "", $arGlossary));?>)—or
  227.                             heavy traffic on the Internet itself</li>
  228.                             <br/>
  229.                             <li><strong>The <?php echo (return_glossary_text("" . $sProductNameInformal . " host", "", $arGlossary));?> computer
  230.                             is busy</strong> (for example, simultaneously using several other programs)</li>
  231.                             <br/>
  232.                             <li><strong>Downloading from another computer</strong>
  233.                             If you are downloading a file from a computer other than
  234.                             the <?php echo($sProductNameInformal); ?> host computer,    remember that this is slower 
  235.                             (that is, slower than downloading directly from the <?php echo($sProductNameInformal); ?> host).</li>
  236.                         </ul>
  237.                         <br/>
  238.                             For information on how to avoid problems like these, see
  239.                             <a href="/help/using#tpe" title="Tips for Using this Web Site">Tips for Using this Web Site</a>.
  240.                         </ul>
  241.  
  242.                     </span>
  243.  
  244.                     <br/><br/>
  245.                     <a name="jscriptrequired"></a>                    
  246.                     <span class="HelpQuestion"><strong>Q:</strong>
  247.                         Why is JavaScript required?</span>
  248.                     <br/>                        
  249.                         <span class="HelpAnswer">
  250.                         <ul>
  251.                             <strong>A:</strong> 
  252.                             Using <?php echo (return_glossary_text("JavaScript", "", $arGlossary));?> is a common way to improve your 
  253.                             Web experience—including using this Web site. 
  254.                             Recent versions of popular Web browsers support JavaScript.
  255.                             </br></br>
  256.                             For more information on how to set up your browser, see 
  257.                             <a href="/help/using#bsetup" title="Set Up Your Web Browser for this Web Site">Set Up Your Web Browser for this Web Site</a>.
  258.                         </ul>
  259.                         </span>
  260.  
  261.                     <br/><br/>
  262.                     <a name="cookiesrequired"></a>                    
  263.                     <span class="HelpQuestion"><strong>Q:</strong>
  264.                         Why are cookies required?</span>
  265.                         <br/>                                
  266.                         <span class="HelpAnswer">
  267.                         <ul>
  268.                             <strong>A:</strong>
  269.                             Using <?php echo (return_glossary_text("cookies", "", $arGlossary));?>
  270.                             is a common way to make your Web experience more consistent, and 
  271.                             this Web site and many other sites use them.
  272.                             
  273.                             Here are examples of why Web sites use cookies:
  274.                             <br/><br/>
  275.                             <ul>
  276.                                 <li>Personalize the information you see at a site.</li>
  277.                                 <li>Track pages you looked at within the site you visited, 
  278.                                 to help the Web site customize the view for you the next time you visit.</li>                                
  279.                                 <li>Track how often visitors come to a site and how long they remain at the site.</li>
  280.                             </ul>
  281.                         </ul>
  282.  
  283.                         
  284. <!--(START TIP TABLE)=========================================================-->
  285. <table x-use-null-cells
  286.         style="x-cell-content-align: top;
  287.                 width: 100%;
  288.                 border-spacing: 0px;
  289.                 border-spacing: 0px;"
  290.         cellspacing="0"
  291.         width=100%>
  292.         
  293.     <tr style="x-cell-content-align: top;" valign=top>
  294.  
  295.     
  296.         <td style="width: 7%;
  297.                     padding-top: 10px;        
  298.                     padding-right: none;
  299.                     padding-left: 10px;
  300.                     background-color: #ffffff;
  301.                     border-left-style: Solid;
  302.                     border-left-color: #ceddf7;            
  303.                     border-left-width: 1px;        
  304.                     border-top-style: Solid;
  305.                     border-top-color: #ceddf7;
  306.                     border-top-width: 1px;                    
  307.                     border-right-style: none;
  308.                     border-right-color: none;            
  309.                     border-right-width: none;            
  310.                     border-bottom-style: Solid;
  311.                     border-bottom-color: #ceddf7;
  312.                     border-bottom-width: 1px;"
  313.             bgcolor=#FFFFFF>
  314.         
  315.         <img src="/images/help.tip.gif" width="24" height="24" alt="Tip" border="0">            
  316.         <br/>
  317.         </td>
  318.         <td style="width: 95%;
  319.                     padding-top: 15px;                
  320.                     padding-right: 10px;
  321.                     padding-left: none;
  322.                     background-color: #ffffff;
  323.                     border-left-style: none;
  324.                     border-left-color: none;            
  325.                     border-left-width: none;        
  326.                     border-top-style: Solid;
  327.                     border-top-color: #ceddf7;
  328.                     border-top-width: 1px;                    
  329.                     border-right-style: Solid;
  330.                     border-right-color: #ceddf7;            
  331.                     border-right-width: 1px;            
  332.                     border-bottom-style: Solid;
  333.                     border-bottom-color: #ceddf7;
  334.                     border-bottom-width: 1px;"
  335.             bgcolor=#FFFFFF>
  336.                     Most Web browsers automatically accept cookies.
  337.                     For more information on cookies and Web browsers, see 
  338.                     <a href="/help/using#bsetup" title="Set Up Your Web Browser for this Web Site">Set Up Your Web Browser for this Web Site</a>.
  339.  
  340.  
  341.         <br/><br/>
  342.  
  343.     </tr>
  344. </table>
  345. <!--(END TIP TABLE)=========================================================-->                        
  346.                         
  347.                         
  348.                         
  349.                     <br/><br/>    
  350.                     <a name="strongpasswd"></a>                    
  351.                     <span class="HelpQuestion"><strong>Q:</strong>
  352.                     Why should I use a strong password?</span>
  353.                         <span class="HelpAnswer">
  354.                         <ul>
  355.                             <strong>A:</strong>
  356.                             A <?php echo (return_glossary_text("strong password", "", $arGlossary));?> helps you protect the 
  357.                             <?php echo (return_glossary_text("network", "", $arGlossary));?> as you connect to it using this Web site. 
  358.                             Because network crackers (hackers) 
  359.                             can use sophisticated techniques and tools to obtain passwords, 
  360.                             using strong passwords is an additional step in keeping the network secure.
  361.                             <br/><br/>                                
  362.                             If you use this Web site at different computers,  
  363.                             you can take easy steps to help with network security. See
  364.                             <a href="/help/owner#shpu" title="If You Use this Web Site at a Shared or Public Computer">If You Use this Web Site at a Shared or Public Computer</a>.
  365.                         </ul>
  366.                         </span>
  367.  
  368.                             
  369.                         <br/><br/>                        
  370.                     <a name="noup"></a>                        
  371.                     <span class="HelpQuestion"><strong>Q:</strong>
  372.                     Why am I prevented from uploading certain files?</span>
  373.                     <br/>                    
  374.                         <span class="HelpAnswer">
  375.                         <ul>
  376.                             <strong>A:</strong>
  377.                             This site blocks uploading of certain types of files.
  378.                             This is done in order to prevent you from accidentally 
  379.                             uploading files that contain viruses or worms into the 
  380.                             <?php echo (return_glossary_text("network", "", $arGlossary));?>.
  381.  
  382.                             For more information, see 
  383.                             <a href="/help/owner#ftyp" title="About File Types that You Cannot Upload">About File Types that You Cannot Upload</a>.
  384.                         </ul>
  385.                         </span>
  386.                             
  387.                             
  388.  
  389.                         </span>
  390.                 <br/><br/>        
  391.                 <img src="/images/help.arrow.up.gif" width="9" height="5" alt="" border="0">                 
  392.                 <span class="HelpAnswer"><a href="/help/troubleshooting" title="Top">Top</a></span></font></span>        
  393.                 <br/>